Hendrix & Harlow treats all your personal information as confidential. At no time do we share any of our customers’ information with any other parties. We only retain customer contact information in the interest of further communication.

We will never pass on your email address on to a 3rd party for marketing purposes nor do not store your credit card details in our database or on our servers as all payments are processed by either Paypal or eWay. eWay and PayPal will never pass on credit card details to anyone, with the exception of credit card clearing agencies, fraud prevention and detection agencies if need be.

When you create a shopping account while ordering online you are given the option to receive information from us via e-mail about products, promotions or special offers. If you don't want to be contacted, make sure you tick the appropriate box as you go through the registration process. You can unsubscribe from our contact list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line.

Information security

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.  We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.  It is important for you to protect against unauthorised access to your password and to your computer.

Be sure to sign off when you finish using a shared computer.

If you are still concerned about how your personal information is used or you would like your information removed from our files, please contact us.