Of course. Sequoia uses GeoTrust Secure Socket Layering (SSL), the industry standard encryption technology that ensures safe Internet transmission of your personal information. If however you still feel uneasy about ordering online please contact us to arrange payment.
Are my personal details safe with Sequoia?
Sequoia practices safe e–commerce. We do not store credit card details and do not share any of our customers' information with any other parties.
How much does delivery cost?
Australia wide delivery is free for orders over $200 unless otherwise noted. Bulky items and remote areas may require an additonal shipping fee. We will quote you on shipping prior to processing your order.
Australia wide delivery for orders under $200 is currently a flat rate of only $10.
We currently deliver Australia-wide via Australia Post. We send parcels Express Post or registered post.
Does Sequoia deliver worldwide?
Yes, we will ship all over the world. International delivery is currently a flat rate $17*.
*Bulky items may require an additonal shipping fee. We will quote you on shipping prior to processing your order.
When will my order be sent?
Australian orders placed by 1:00PM AEST Monday - Friday (For in-stock items only) will be dispatched within 3 business days
International orders placed by 1:00PM AEST Monday - Friday (For in-stock items only) will be dispatched within 3 business days and allow approximately 10-15 days for transit time.
When will my order arrive?
All orders are shipped via overnight express. Please allow 1-2 additional days for locations outside of metropolitan areas. International delivery times may vary.
How can I place an order?
Online using paypal or your credit card. We accept Visa and Mastercard. Or call us on (+61) 2 5555 5555 to place your order over the phone.
We check everything before sending them to our customers however if something is found to be damaged or faulty on delivery, please contact us within 4 days of receiving your goods and we can exchange the faulty item for you. The item needs to be returned as it was received: unworn, unused and with labels intact.